FAQs
How long will it take to get my package?
Please allow 1 - 2 business days for processing. 3 - 4 business days for shipping. Business days are Monday - Friday.
Do we ship internationally?
Unfortunately, we do not ship internationally at this time.
Are wig services available?
Custom wig services are available for an additional cost. Please contact us for additional information.
What is Virgin Burmese Hair?
Highly versatile, high luster. Much more rare and exotic compared to other origins of hair. Mixture between Indian and Chinese hair, great match for those who have already have somewhat of a coarse hair texture. Highly versatile. Hair comes from a single donor.
What is Raw Hair?
Raw hair is not processed or colored. The cuticle is intact. Our Raw Indian hair is versatile, very fine, light and bouncy, curls and styles easily, moves easily with no added products, swells and becomes frizzy in humid weather, use of anti-frizz products recommended.
How long will the hair last?
Our virgin hair will last up to 2 years, if it's taken care of appropriately.
Our raw hair will last up to 5 years, if it's taken care of appropriately.
Hair Care
All Hair Textures:
-Wrap your hair nightly with silk scarf or bonnet (doing this helps lock in moisture and eliminates unnecessary shedding/tangling).
-Under your scarf your hair should be twisted/braided into pigtails/plaits (this helps the hair from matting and tangling while sleeping).
-Seal your wefts before installing to ensure longevity of your hair extensions.
-ALWAYS use heat protectant before using any kind of heated styling tools (if not used your hair can becomes very brittle and produce split ends/breakage and frizzy/dry hair).
-CONDITION your hair at least once every week; SHAMPOO your hair once every 3 1/2 weeks. (timeframe may vary depending on amount of styling and product build up).
-ALWAYS comb/detangle from the ends up.
Approved Hair Care Products
Approved Hair Products
Bio Silk Hair Care Line
Organix
Hawaiian Silky (Argon Oil)
Miza
Not Approved Hair Care Products
V05
Suave
Herbal Essence
Tresemme'
Garnier Fructis
Pantene
Anything containting sulfates/parabens
Can the hair be colored?
Our hair can be colored, dyed, or bleached. Raw hair lifts easier than virgin hair when bleached. However, both may be colored, dyed, or bleached.
WARNING: COLOR AT YOUR OWN RISK
If you add any coloring or other chemicals to your hair extensions after ordering, you run the risk of changing/damaging the curl pattern. PrettyKitty Collection is not responsible for damages resulting from any alterations to the original product.
REFRAIN FROM THE USE OF BOX DYES TO COLOR YOUR HAIR EXTENSIONS
Do we wholesale hair?
Unfortunately, at this time we do not wholesale hair.
Can hair be picked up?
Some hair is made available for pickup at:
Phenix Salon Suites
8555 Westheimer Rd.
Houston, Tx
You may also purchase hair on hand during your appointment, if you chose to.
Refunds
We do not provide refunds. However, we will process exchanges at our discretion. Hair must be in the same condition that you received it in. Unused and unopened. Please contact us within 24 hours of receiving your purchase, to request an exchange. We reserve the right to refuse refunds or exchanges at any given time.